Duration: 1 Day(s) (8 Hrs)
Language: English
Course Fee: $436.00
(Incl. of 9% GST)
Full Course Fee Before SSG Funding
Course Schedule
Private Investigation Basics
Course Reference Number: TGS-2020002150
Course Overview
This course is only intended for the low wage workers in the PWM-Food Services Sector.
The Elevating Customer Service Excellence in the Food Services Industry Level 1 course aims to equip participants with essential skills such as effective communication, product knowledge, service recovery, and customer engagement. The course also focuses on promoting professionalism, teamwork, and continuous improvement in delivering exceptional customer service in the food services industry.
Course Objectives
By the end of this course the learners will be able to learn how to:
- Enhance customer satisfaction and understand the importance of providing excellent customer service, which can lead to increased customer satisfaction and loyalty.
- Handle service challenges, such as customer complaints and special requests.
Methods of Learning
Face to Face
Learning Outcomes
At the end of the course, learners will be able to:
- Recognise the types of customers and triggers of potential service challenges in the food service environment
- Provide service that meets and, if possible, exceeds the diverse needs and expectations of customers
- Exhibit the qualities and characteristics of a service professional in the food services environment including readiness to go-the-extra-mile for service
- Project the image and persona of a food and beverage professional
- Communicate effectively when interacting with customers and handling service challenges
- Provide feedback on areas of improvement and unresolved service challenges through proper channels
Assessment
The following assessment will be held at the end of the course:
- Short Answer Questions - 8 questions
- Role Play - 5 tasks
Minimum Entry Requirement
- No formal qualification
- Participants should have the ability to converse, read & write in English.
Who Should Attend
Progressive Wage Model (PWM) Roles - Food/Drink Stall Assistant and Food Services Counter Attendant, Waiter, Waiter Supervisor.
Food and Beverage Service Frontline Staff, Restaurant Managers, Supervisors, Waiters, Chefs and Cooks, Catering Staff, Food Safety and Hygiene Inspectors, Supermarket employees of ready-to-eat food stations, Quick Service and Full Service Food Establishment staff, Caterers, Delivery personnel, Food kiosk employees and Full-time or part-time food services employees, Full dining, semi-dining, self-serve counter staff.
Duration
1 Day(s) (8 Hrs)
Course Fee
Full course fee before SSG funding
$436.00
(Incl. of 9% GST)
|
Nett Fee after SSG’s Course Fee Funding Funding Validity Period: 1 Sept 2023 to 31 Aug 2027 |
|||
| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders | Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above | SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) | |
| Funding Source | |||
|
SkillsFuture Funding (Baseline)
Up to 50% of Course Fees |
SkillsFuture Mid- Career Enhanced
Subsidy
Up to 70% of Course Fees |
SkillsFuture Enhanced Training Support
for SMEs
Up to 70% of Course Fees |
|
| Course Fee | $400.00 | $400.00 | $400.00 |
| SkillsFuture Funding | $200.00 | $280.00 | $280.00 |
| Nett Fee Payable (Before GST) | $200.00 | $120.00 | $120.00 |
| GST (9%) | $36.00 | $36.00 | $36.00 |
| SMES / ETSS-SME | - | $80.00 | $80.00 |
| Final Amount Payable (Incl. of 9% GST) | $236.00 | $156.00 | $156.00 |
(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec
*Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course
fee funding available for employer-sponsored
candidates.
*Terms and conditions applies to all types of
SSG fundings.More details at www.tpgateway.gov.sg