Methods of Learning

Mini lectures with presentations to explain concepts and theories

Interactive activities including demonstrations

 Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

This skill describes the ability to apply the knowledge and skills in providing excellent service. At the end of the programme, learners should be able to:

 Recognize the diverse range of customers and their needs and expectations

 Project a professional image and persona

 Demonstrate the qualities and characteristics of a service professional when delivering go – the – extra – mile service

 Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines

 Escalate feedback on areas of improvement to enhance the customer experience

 

 

Who should attend

This programme is targeted for:

 Customer service personnel

 Front line service staff

Minimum Entry Requirement

No formal qualification - Participants should have the ability to converse, read & write in English.

Duration

2 Day(s) (16 Hrs)

Trainer : Learner Ratio

1:20

Course Fee

$381.50 (Incl. of 9% GST)

Miscellaneous Fees (Incl. of 9% GST)

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by DEMO Company when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.