Methods of Learning

• 100% virtual classroom delivery
• e-Assessment via webinars / videoconferencing, videos & roleplays
•  Mini lectures with presentations to explain concepts and theories
•  Interactive activities including demonstrations
•  Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

This skill describes the ability to apply the knowledge and skills in demonstrating service leadership. At the end of the programme, learners should be able to:

• Recognize the role that one plays in contributing to the organization’s vision, mission and value.
• Demonstrate service delivery in accordance with the organization’s vision mission and values.
• Monitor own performance to ensure consistency with the organization’s vision, mission and values.

Who should attend

This programme is targeted for:

•  Customer service personnel
•  Front line service staff

Minimum Entry Requirement

No formal qualification - Participants should have the ability to converse, read & write in English.

Assessment

The following assessment will be held at the end of the course:

• Short Answer Questions - 5 questions
• Role Play - 2 tasks

Duration

1 Day(s) (8 Hrs)

Trainer : Learner Ratio

1:20

Course Fee

Full course fee before SSG funding
$196.20 (Incl. of 9% GST)

Miscellaneous Fees (Incl. of 9% GST)

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by DEMO Company when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Nett Fee after SSG’s Course Fee Funding Funding Validity Period: 16 Sep 2019 to 25 Aug 2027
Type	Category of Individuals
	Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders	Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above	SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents)
	Funding Source
	SkillsFuture Funding (Baseline) Up to 50% of Course Fees	SkillsFuture Mid- Career Enhanced Subsidy Up to 70% of Course Fees	SkillsFuture Enhanced Training Support for SMEs Up to 70% of Course Fees
Course Fee	$180.00	$180.00	$180.00
SkillsFuture Funding	$90.00	$126.00	$126.00
Nett Fee Payable (Before GST)	$90.00	$54.00	$54.00
GST (9%)	$16.20	$16.20	$16.20
SMES / ETSS-SME	-	$36.00	$36.00
Final Amount Payable (Incl. of 9% GST)	$106.20	$70.20	$70.20

(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec

 *Self-sponsored individuals must be at least 21 years old.

Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*

The WSS trainees need to register for PayNow linked to NRIC (not mobile number) in order to receive the WSS training allowance.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Enhancements to Workfare Skills Support (WSS).
 *Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg