Duration: 2 Day(s) (15.75 Hrs)
Language: English
Course Fee: $381.50 (Incl. of 9% GST)
Service Planning and Implementation Level 1 (SFw) (Synchronous e-learning)
Course Objectives
This skill describes the ability to apply the knowledge and skills for service planning and implementation with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
Mode of Delivery
Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment
Methods of Learning
100% virtual classroom delivery
e-Assessment via webinars / videoconferencing, videos & roleplays
Mini lectures with presentations to explain concepts and theories
Interactive activities including demonstrations
Role-play and case study discussion with mutual sharing and feedback
Learning Outcomes
This skill describes the ability to apply the knowledge and skills in implementing operations for service excellence. At the end of the programme, learners should be able to:
Recognize the role that one plays in the service value chain
Acquire information commonly sought by organisations customers
Deliver service as part of a team according to the organization’s service standards
Escalate service performance issues that affect the organisations service standards
Who should attend
This programme is targeted for:
Customer service personnel
Front line service staff
Minimum Entry Requirement
No formal qualification - Participants should have the ability to converse, read & write in English.
Duration
2 Day(s) (15.75 Hrs)
Trainer : Learner Ratio
1:20
Course Fee
$381.50 (Incl. of 9% GST)
Miscellaneous Fees (Incl. of 9% GST)
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by DEMO Company when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
