Learning Outcomes

  Supervise Opening Shift

  Monitor Guest Service

  Handle Guest Complaints

  Handle Problem Payments

  Supervise Handover/Closing Shift

Course Methodology

  Mini lectures to explain concepts and theories

  Practical activities including role plays, demonstrations and practical performance

  Mutual sharing and feedback

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Who Should Attend?

Frontline supervisors of the F&B Industry and anyone who has the passion to upgrade and work in the F&B industry

Minimum Entry Requirement

Participants should have a minimum: - GCE N Level pass in English (Grade 1 to 5) or equivalent, or - ES WSQ Workplace Literacy (WPL) Level 6 or equivalent, and where applicable - GCE N Level pass in Mathematics (Grade 1 to 5) or - ES WSQ Workplace Numeracy (WPN) Level 6 or equivalent - Participants who do not meet the above requirements will be required to go through a short interview.

Duration

4 Day(s) (35 Hrs)

Trainer : Learner Ratio

1:20

Course Fee

$763.00 (Incl. of 9% GST)

Miscellaneous Fees (Incl. of 9% GST)

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by DEMO Company when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.